- COMMON QUESTIONS -
- CANDLES -
Where do you make your candles?
All of our candles are hand poured in the heart of the Scottish Highlands – Inverness.
What do you use to make candles?
Our candles are made only of natural, renewable soy wax; vegan, cruelty-free and phthalate-free fragrance oils; cotton wicks and decorated with dried botanicals. They are hand poured into amber glass jars with aluminium lids or clear glass jars with glass lids and silicon seal. The labels attached to the jars are made of compostable sugarcane and hemp by-product or recycled paper embedded with wildflowers seeds.
What is soy wax and why do you use it?
Soy wax is a vegetable wax derived from soybean. It is a processed form of soybean oil and it's vegan friendly.
We use only soy wax in our candles as it has a cleaner, healthier and longer burn time than traditional petroleum based paraffin candles.
How long do your candles burn for?
- Clear glass candle (280g of wax) burns for approx. 60hrs.
- Amber glass candle (100g of wax) burns for approx. 20hrs.
The information about volume and burning time is shown on the labels. We put together candle care tips HERE.
How can I expand the life of my soy wax candles?
We described everything HERE, if you follow these simple tips, it will provide a better burn and make your candle last for longer.
Why does my candle have imperfections on the top/sides?
The answer is simple, soy wax is a natural and clean wax which reacts to the temperature changes. Please note that “wet spots” (patches or air bubbles visible through glass) or “frosting effect” are extremely common with 100% soy wax candles and it makes them special! We’re happy to say this doesn't affect the burning or quality of the candle.
- MY ORDER -
Can my order be sent as a gift?
Of course! If you want it to be sent directly to the recipient, remember to add her/his address as shipping address (different to billing address) at the checkout. Leave us a message if you would like to include a note!
How do you pack my order?
We're happy to say that our packaging is plastic free!
Each candle is hand wrapped in recycled kraft paper with compostable sticker, secured with corn starch eco fill and placed in a cardboard box, sealed with fully recyclable paper tape. The corn starch 'puffs' are compostable, if you don't have a compost bin, you can also dissolve them in warm water.
Do you include any notes inside the box?
Yes. We pop in a short note with some candle tips for you – printed on recycled seed paper.
We never send parcels out with invoices or other financial information inside.
Do you offer any promo codes?
Of course! Connect with us on Instagram to be first to know about our offers, discounts and promo codes.
Which payment method do you accept?
Credit Cards (Visa, Master Card, American Express, Maestro), Shop Pay, Apple Pay, Google Pay, PayPal.
- DELIVERY -
How much does delivery cost?
Standard UK delivery is free, please see details HERE.
Who will deliver my parcel?
Currently, all parcels within United Kingdom are delivered by Hermes UK.
IMPORTANT: Due to the Covid-19 pandemic, Hermes UK offers contact free delivery. Please leave us a note at checkout or message us with your preferred safe place for deliveries (if possible) to avoid face to face contact with the courier. You can also go to Hermes Tracking, enter your tracking number, choose ‘divert’ and select a safe place. To find out more about contact free delivery click HERE.
When should I expect the parcel to arrive?
Orders can be expected within 3-5 working days from despatch date (however, we kindly request your understanding should unexpected delays occur on part of our delivery company partners during current pandemic). Tracking number is provided in the shipping notification.
You will find detailed delivery and returns information HERE.
What will happen if I am not at home when my parcel is delivered?
The courier will make three attempts to deliver your parcel. They will leave a card to let you know when the next attempt will be (which is usually the next working day). If you don't think you will be in for the next attempt, you can divert your parcel to a safe place or a neighbour.
Do you accept returns?
Yes, we do. You can find detailed information about returns and refunds HERE.
Do you ship internationally?
Due to the Covid-19 pandemic, we don't offer international delivery until further notice.
What should I do if I have problems with my delivery?
If you are having troubles/issues with delivery, please CONTACT US straight away and we will do everything we can to help you.
My parcel arrived damaged, what should I do now?
If you received your parcel and something has been damaged during delivery, take some photos and please CONTACT US immediately. We will arrange the replacement or a refund, depending on the situation.
We hope this is helpful for you but if you have any other questions please CONTACT US.