- DELIVERY & RETURNS -
FREE Standard UK delivery (Royal Mail 2nd Class or equivalent) will be applied to all orders over £20 within United Kingdom.
We aim to ship within 1-3 working days after an order has been placed. You will be notified once your parcel leaves us.
Orders sent by Royal Mail 2nd Class (Free Standard UK delivery) can be expected within 2-3 working days from dispatch date. Estimated delivery times can vary, we kindly request your understanding should unexpected delays occur on part of our couriers.
A delivery upgrade (Express UK delivery) is available and extra fees will apply. Orders will be dispatched by Royal Mail 1st Class (or equivalent) and can be expected within 1-2 working days from dispatch date (estimated delivery times can vary). This upgrade can only be applied for orders under a total weight of 2kg.
Unfortunately, we do not currently offer international shipping.
We are proud to say that all of our packaging is plastic-free.
The cardboard boxes and paper tape are recyclable, while the protective 'puffs' are made of corn starch and are fully compostable (you can also dissolve them in warm water). The leaflet included in the box is printed on plantable seed paper.
RETURNS & REFUNDS
We always want our customers to be satisfied and thrilled with their orders when they arrive but we understand that not everything is the right fit. If you would like to return your product, please contact us at email@example.com within 14 days of delivery and we will get the process started for you.
Please note that buyers are responsible for delivery costs on all returned items. The full value of the returned product(s) will be refunded after receiving the parcel (delivery fees applied during checkout are non refundable). If the item is not returned in its original condition (eg. already used, damaged), the buyer is responsible for any loss in value.
If you have received your order and something has been damaged during delivery, please contact us at firstname.lastname@example.org for further details and assistance within 7 days of delivery. Please include details of your order with photographic proof of damage. We will arrange the replacement(s) or refund, depending on the situation and your preferences.