- DELIVERY & RETURNS -
COVID-19 update: Above The Flame Candle Co. will continue to send orders, as long as postal services will continue to operate.
FREE delivery (Hermes UK) will be applied to all orders within United Kingdom.
We aim to ship the orders within 1-3 working days after an order has been placed. You will be notified once your parcel leaves us.
Orders can be expected within 3-5 working days from despatch date (however, we kindly request your understanding should unexpected delays occur on part of our delivery company partners during current pandemic). Tracking number is provided in the shipping notification.
CONTACT FREE DELIVERY
Please leave us a note at checkout or message us with your preferred safe place for deliveries (if possible) to avoid face to face contact with the courier. You can also go to Hermes Tracking, enter your tracking number, choose ‘divert’ and select a safe place. To find out more about contact free delivery click HERE.
Unfortunately, we no longer offer international shipping (until further notice).
We are proud to say that all of our packaging is plastic free.
The paper tape and cardboard boxes are recyclable, while the protective 'puffs' are made of corn starch and are fully compostable (you can also dissolve them in warm water).
RETURNS & REFUNDS
We always want our customers to be satisfied and thrilled with their candles when they arrive but we understand that not everything is the right fit. If you would like to return your product, please contact us at firstname.lastname@example.org within 14 days of delivery and we will get the process started for you.
Please note that buyers are responsible for delivery costs on all returned items. The full value of the returned product(s) will be refunded after receiving the parcel (delivery fees applied during checkout are non refundable). If the item is not returned in its original condition (eg. already used), the buyer is responsible for any loss in value.
If you have received your order and something has been damaged during delivery, please contact us at email@example.com for further details and assistance within 7 days of delivery. Please include details of your order with photographic proof of damage. We will arrange the replacement(s) or refund, depending on the situation and your preferences.